Legal
Refund & Cancellation Policy
Last updated: June 2025
1. Advance Payments
For confirmed shipments, an advance payment of 50% of the agreed freight charges is typically required before dispatch, unless otherwise agreed in writing. The remaining balance is due on delivery.
2. Cancellation by Customer
If a confirmed shipment is cancelled by the customer before loading, the advance payment may be partially or fully refunded at the discretion of JMD Global Logistical Solutions, depending on costs already incurred. Cancellations must be communicated in writing via email or WhatsApp.
3. Cancellation After Loading
Once goods have been loaded onto the vehicle, cancellation will not entitle the customer to any refund of the advance payment. Additional charges may apply for unloading, storage, or return transport.
4. Cancellation by JMD
In the rare event that JMD Global Logistical Solutions is unable to fulfil a confirmed booking due to operational reasons, a full refund of any advance paid will be issued within 7 business days.
5. Refund Process
Approved refunds are processed via the original payment method or bank transfer within 7–10 business days. To initiate a refund request, contact us at info@jmdgloballogisticalsolutions.in with your booking reference number.
6. Disputes
Any disputes regarding refunds or cancellations should be raised within 14 days of the relevant event. We are committed to resolving disputes fairly and promptly. Unresolved disputes are subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.
7. Contact Us
For refund or cancellation queries: JMD Global Logistical Solutions Lucknow, Uttar Pradesh, India Email: info@jmdgloballogisticalsolutions.in Phone: +91 92368 37721